Coaching may be defined as a problem-solving discussion directed toward improving or developing some aspect of an employee’s work performance. It is a process of discovery that allows the employee to learn through guided discussion and hands-on experience. The employee is not a passive learner, but asks questions and seeks answers.
Learning Objective
To gain knowledge to effectively coach team members as a supervisor, leading to a stronger, more educated, and more experienced workforce.
Coaching as a Process
Coaching can also be viewed as an ongoing process that raises employee’s capabilities and, therefore, the productivity of the entire work unit. Think in terms of continuous improvement over time as opposed to dramatic improvement overnight.
Skills and Behaviors Necessary for Coaching
- Skills and Behaviors Necessary for Coaching
- Active listening and promoting self-discovery through probing questions
- Sharing personal experiences and expertise
- Explaining why as well as how a job is to be done “big picture”
- Balancing positive feedback and constructive criticism
- Maintaining and reviewing an ongoing development plan with employees
- Expressing encouragement and confidence
- Careful observation of employee behavior and performance
Characteristics of Effective Coaches
- Candid but not overly critical
- Positive and upbeat about an employee’s potential
- Concise and to the point
- Patient but passionate about improvement
- Knowledgeable but not a “know it all”
Additional Information & Resources
Books
- Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want
- The Coaching Effect : What Great Leaders Do to Increase Sales, Enhance Performance, and Sustain Growth
- 10 Steps to Successful Mentoring (10 Steps Series)
- The HeART of Laser-Focused Coaching: A Revolutionary Approach to Masterful Coaching
